How do you track the delivery of your prescriptions?
Depending on when your medications shipped, they may appear in My VA Health or the existing portal, My HealtheVet. Tracking information can be found in the “Pharmacy” tab in My VA Health next to the name of your medication. Selecting the tracking number will open the shipper (USPS, UPS, FedEx, etc.) website for further tracking of your medication shipment.
For a short period after the new online patient portal, My VA Health, is implemented at Lovell FHCC, you may need to check both the My VA Health and My HealtheVet patient portals to see your tracking information.
Please check My VA Health to track the delivery of your medications if you are experiencing one of the following:
- You have not received a prescription notification in My HealtheVet
- You do not see tracking information in My HealtheVet
- Your VA prescription has a status of “Transferred” in My HealtheVet
