CareCloud Software Reviews, Pros and Cons (2024)

Reviewed April 2016

Very pleased

We are a small Podiatry practice with 2 offices serving the Reidsville North Carolina and Danville Virginia areas. We currently have 8 employees. I have been extremely happy with CareCloud. They have made my work flow much easier.

PROS

Customer support is wonderful. If I have a problem or question they are more that happy to help. I have never dealt with a friendly bunch of people.

CONS

The group posting payments could be more attentive to what they are doing. At times they post things incorrectly. I have to keep a close watch on patient billing because I have noticed that some payments are posted twice or they will write off the incorrect amount. By doing this it shows a credit for our patients when in actuality they owe the practice money.

Reviewed June 2016

Ease of use, user friendly workflows and reports are fantastic!

PROS

We love how easy to use CareCloud is. The workflows are very user friendly and the webinars CareCloud provides are great resources for learning to use to the product. Also, CareCloud assigns a friendly, knowledgeable Client Manager to your account to assist in questions you may have. Additionally, CareCloud support is also available via a phone call or online support.

CONS

Overall, we are very pleased with the product. The main thing I don't like about CareCloud is that they don't provide a support line for patients needing help with the patient portal. Therefore, the practice must contact support on the patient's behalf.

Reviewed November 2016

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart. I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

PROS

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

CONS

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Reviewed May 2019

Overall review

Overall I think this is a wonderful EHR product and would recommend it to anyone.

PROS

The best feature of this product would be how easy it is to use.

CONS

The one thing I would like to see improve would be the correction errors.

Reviewed October 2019

Great value for the price

I am pleased with it. Its easy to use. Good price .

PROS

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

CONS

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

Reviewed February 2022

Carecloud Crashes and Overall Poor performance

Terrible. Difficult to get in touch with a real person. There is never an answer as to why they cannont fix the many bugs the app seems to have.

PROS

It has a nice user interface and the digital chart looks like a paper chart

CONS

At this very moment, I am seeing patients. I have been unable to use carecloud for the past hour. This kind of thing happens very frequently. This causes a great deal of extra work. Since converting to the app, the carecloud reliability is terrible.

Reviewed May 2023

Would not recommend

PROS

The look and feel is the best thing about it.

CONS

Features are broken and they refuse to fix until you threaten to leave. Then they will try and hold you to an auto renewal clause imbedded in a MSA. Be very careful before you sign anything.

Reviewed April 2016

Seamless workflow and great support

CareCloud’s intuitive design has made our office workflow seamless. The interface is very easy to use and our staff is very easily trained on new functionality. CareCloud is always working to improve the product and frequent updates are available for free to help users better navigate the system. The concierge service has been very helpful to us as a new practice. Having a case manager who is just a phone call or email away helps us solve any questions or problems quickly.

PROS

Great desing, seamless workflow, clean billing software, denials worked correctly, personal service with the concierge team

CONS

Previously there was a delay in working denials but this has improved greatly over the past 6 months.

Reviewed August 2017

CareCloud is a good software system.

CareCloud support was excellent throughout the "buying" process. After we had the product, they are as readily available with great response time.

PROS

I like the the use of colors for identifies throughout the CareCloud software system - it is well organized.

Reviewed September 2019

LOVE THIS SYSTEM

I USE CARE CLOUD FOR EVERYTHING CHECK IN CHECK OUT LOOK UP PATIENTS BENEFITS

PROS

ITS VERY HELPFUL AND ACCURATE GIVES ME ALL THE INFO ON MY INQUIRIES

CONS

I LIKED IT ALL THERES NOTHING I WOULD CHANGE

Reviewed May 2019

CareCloud review

The customer service at CareCloud is exceptional!!!!! Anytime we've called they have always been pleasant, helpful and usually are able to solve our issues.

PROS

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

CONS

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

Reviewed June 2015

Horrible software that continues to get worse

Reviewed April 2023

buyer beware!

Absolutely the worst billing company possible and I ahev used three so far, horrible off-shore service, restrictive contracts, extremely high rates, and zero feedback or flexibility

PROS

There is not a single good thing I can cite from our Carecloud experience.

CONS

Horrendous off-shored customer service and billing.

Reviewed May 2019

Worst EHR I have ever used!!

It hasn't solved any problems- only creates problems and slows us down!

PROS

Ability to fax a consult note with attached documents from the Care Team app- about the only thing that works half way decent!

CONS

Constantly cashes, poor tech support, very rudimentary program, uses antiquated software platform that is very unstable. Can't understand how they can survive as a company. Only reason we haven't gotten rid of it is because it is the program chosen for our super group.

Reviewed October 2021

Care Cloud implosion. Do not consider in your EHR SEARCH.

PROS

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

CONS

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Reviewed October 2019

System

PROS

ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work.

CONS

Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co.

Reviewed June 2019

Worst PM I have ever encountered

Horrible I cant wait to get away from this company

PROS

Nothing at all

CONS

Support is a joke. They are rude, never return calls or emails, close cases with out fixing the issue.

Reviewed May 2019

Easy and effective

Fantastic customer service. Innovative.

PROS

Easy to learn and easy to use. Does almost everything I need it to.

CONS

Can't look up clients by phone # or other variables. Must use names.

Reviewed November 2019

Buyer BEWARE!

Poor product Poor communication Poor support They lie to close the deal! BE WARE

PROS

[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing

CONS

Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.

Reviewed August 2020

Care Cloud Charts

My overall experience has been great. Accessing patients chart's are much easier.

PROS

The maneuverability throughout the system and the ease of understanding the system.

CONS

No Cons reported. It was supper easy to learn the system and is getting much easier.

Reviewed January 2015

Well designed and intuitive charting

PROS

The functionality of the CareCloud EHR was far superior to the other competitors we had demos with. CareCloud's EHR layout and design is super easy to use and was a clear winner for us as it didn't require back and forth keystrokes or clicks to enter charting for patients. Everything from vitals to ordering labs, referrals, and prescriptions was on the same page. The system is very intuitive and is the closest option to paper charting as we could find. All the representatives at CareCloud have been very helpful and easy to work with.

CONS

The pricing was difficult to understand at first, as the demo included functionality that was later offered as an additional cost feature, but was presented in the demo as included with the base service.

Reviewed July 2014

Not as good as promised

PROS

I like the billing integration with the EMR side. There is a lot of work still due to be done. The simple charges and payments are nice from the front desk side. I like the schedule feature.

CONS

The speed in which things get done on the tech support side is too slow. We are still working on implementation items three months after starting to use the program. They make promises they don't keep. There is the typical passing of the buck, and nothing gets done. The system has gone down several times with no explanation to users, which makes me think their cloud stability is not in place as it should be. There is lots to be done on the chart note side; it is not as user-friendly as we were shown in webinars.

Reviewed March 2018

Easy posting claim/ Collections needs more communication with client

PROS

Easy creating claims and appointments.

CONS

Insurance verification needs to be accurate at the time of services. Collections takes too long to work on claims

Reviewed July 2016

AMAZING SYSTEM!

PROS

The system is easy to navigate and extremely user friendly.

CONS

After all of the recent upgrades they have implemented there are no complaints that I can express.

Reviewed September 2015

Review of CareCloud Charts

PROS

The simplicity of the screen, the amount of work done for you.

CONS

All of the system down and error time. Maybe that just comes with being web-based.